TERMS OF SALE AND POLICIES
- ALL SALES ARE FINAL.
- Please measure first; Furniture Country is not responsible for items not fitting.
- Returns are not allowed due to the excessive expense of multiple handling, restocking, cleaning, and the increased risk of damage.
Therefore, please be certain of your choice of color, size, and comfort. - Maximum time of holding undelivered merchandise is 90 days. Any time after that risks forfeiture of deposits and merchandise availability.
- Customer pickup requires an appointment time for your convenience and allows us time to have your merchandise ready.
- Upon merchandise being picked up, our customer will be required to sign a “Pick Up Waiver”.
The “Pick Up Waiver” informs our customer that once the merchandise is loaded in your vehicle, the customer is fully responsible for tying down and for the safe transportation of the merchandise.
Furniture Country will not accept responsibility for tying down merchandise or if it gets damaged for any reason after we have loaded it. - See back for additional notices and Lease to Own procedures.
SERVICE PROCEDURE
Furniture Country provides repair/service for any product sold according to the manufacturer’s warranty. The extent of the warranty varies with each manufacturer. Manufacturer warranties do not include transportation of the product to the appropriate service center. Therefore, it is the customer's responsibility to return merchandise to the store or to the appropriate service center for any service required. Furniture Country does offer an inspection or transportation service for customer warranty assistance. A MINIMUM fee of $150.00 is charged for the inspection or transportation service.
HOW LONG WILL MY “SPECIAL ORDER” TAKE TO ARRIVE?
Delivery times quoted to you by your salesperson for your special order merchandise are “guesstimates” only. These “guesstimates” are based on past history of the average amount of time it takes for manufacturers to produce and ship furniture similar to what you are ordering. The production process varies greatly from one manufacturer to another and at times is very hard to predict. We try to quote accurate times based on prior delivery experience. We would rather have your merchandise arrive earlier than quoted, versus later. Occasionally there will be an order that takes longer than any of us would have expected. We will do our best to keep you informed when delivery delays occur. Upon arrival of your special order to our store, you will be contacted to set up the earliest possible delivery day.
LEASE TO OWN
“Lease to Own” purchases need to be picked up or delivered within 30 days. In the event the customer has not taken possession within 30 days, the order will be canceled, and the merchandise returned to stock.
If the Lease to Own customer wants to delay taking possession of the purchase past 30 days, an additional one-time 30-day Lease extension of possession would require a deposit of 25%.
No extensions after the second 30 days will be allowed.
